Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

 

At Crowncourtshop, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds, and exchanges must be made through our returns process through our customer service team via Info@crowncourtshop.com , or you can give us a call at +1 8667876674

Please note that any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please email our customer service support team at Info@crowncourtshop.com with your Name, Order Number, Picture of the defective product/incorrect item, and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and provide feedback within 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will send you a return label to your email address.
  • Package your return using the return label from our customer service team and drop it off at a UPS facility. You need to use the return label our customer service team sent you. Do not send returns to the original address.
  • You will be notified when our warehouse receives your return. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready within the next 72 hours

*If your tracking number states your order was delivered, but you claim you did not receive it, we must rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will send a replacement.

We charge a 30% restocking fee for any kinds of custom apparel, flags, and custom design items.

Have more questions? Reach out to our Customer Support Team at +1 8667876674 from Mon-Fri 9 am-5 pm ET or email: Info@crowncourtshop.com

Crystal Blue Marketing LLC 

Business address

175 South 3rd Street, Suite 200, Columbus, Ohio 43215, United States