Refund Policy
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you received using our return label that is provided by our customer service representatives.
(2) Email us at Info@crowncourtshop.com (Name, Order Number, and any information of why you are requesting a refund).
We have a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, and it may take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
*If you provide the wrong address and your order is returned to us by the mail carrier, we will reship it to you. You must pay a shipping and handling fee to cover the re-shipping costs. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. A 30% restocking fee will also be taken out of the refund.
Sometimes, these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes, they end up lost in transit. If we do not receive the package back, we can provide a 50% store credit for a new item.
If you provide the correct address, we will reship the order to the same address free of charge. You must pay the shipping and handling fee if you want to change the address.
*Order Cancellation If your Order is *Printed On Demand, especially for each customer when they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
*Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have passed since your purchase was received, unfortunately, we can’t offer you a refund or replacement.
International Shipping
Customs Duties, taxes, and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email:
Call/SMS: ✆+18667876674 Mon-Fri 9 am-5 pm ET
Crystal Blue Marketing LLC
175 South 3rd Street, Suite 200, Columbus, Ohio 43215, United States